With the VAIMOO service, you have the option of reserving a specific category of vehicle for 30 minutes by selecting the departure station. This will allow you to find a vehicle ready to be used once you reach the selected station.

There is no additional charge for reserving a vehicle.

In the event that the vehicle you have reserved is no longer needed, you can cancel the reservation.  


To reserve a vehicle:

  • Vehicle reservation is available when your distance to the vehicle is greater than 5 km. In the App within the map you will see the "Book a Vehicle" button;
  • Tap the "Book a Vehicle" button and follow the booking instructions;
  • Within the app you will always be able to see the details of your reservation: the timer by which you must pick up your vehicle, the station at which you reserved a vehicle;
  • You will be able to cancel your reservation within 30 minutes at no additional cost.


Remember:

  • If you have reserved the vehicle of one category, you will not be able to unlock a vehicle of a different category. In order to do so, you must cancel your reservation and make a new one;
  • If you have booked the vehicle of one category at a specific station, you will not be able to take the same category of vehicle at another station. In order to do so, you must cancel the reservation and make a new one.


FAQ

"I cannot book a vehicle within the station"

  • Make sure there is an active and working internet connection on your smartphone;
  • In the case of an electric vehicle, ensure that the chosen vehicle has a sufficient remaining battery charge (at least 2 LEDs lit);

Or contact VAIMOO support directly from the app:

  1. From the side menu click on 'Report';
  2. Click on 'Vehicle';
  3. Select the item corresponding to the correct problem;
  4. Enter the required information in the form that appears;
  5. Send the report by clicking on 'Send';
  6. Your report will be taken over by a VAIMOO Support Worker who will get back to you as soon as possible.

  

"I cannot start a rental of a booked vehicle".

  • Make sure that there is an active and working internet connection on your smartphone;
  • Make sure you have set up a valid payment method

Or contact VAIMOO support directly from the app:

  1. From the side menu click on "Report";
  2. Click on 'Service';
  3. Select the item corresponding to the correct problem;
  4. Enter the required information in the form that appears;
  5. Send the report by clicking on 'Send';
  6. Your report will be taken over by a VAIMOO Support Worker who will get back to you as soon as possible.