With the VAIMOO service, you have the option of reserving a specific category of vehicle for 30 minutes by selecting the departure station. This will allow you to find a vehicle ready to be used once you reach the selected station.

There is no additional charge for reserving a vehicle.

In the event that the vehicle you have reserved is no longer needed, you can cancel the reservation. Otherwise, if you do not rent the vehicle within 30 minutes and do not cancel the reservation you will be charged €1. 


To reserve a vehicle:

  • Vehicle reservation is available when your distance to the vehicle is greater than 5 km. In the App within the map you will see the "Book a Vehicle" button;
  • Tap the "Book a Vehicle" button and follow the booking instructions;
  • Within the app you will always be able to see the details of your reservation: the timer by which you must pick up your vehicle, the station at which you reserved a vehicle;
  • You will be able to cancel your reservation within 30 minutes at no additional cost.


Remember:

  • If you have reserved the vehicle of one category, you will not be able to unlock a vehicle of a different category. In order to do so, you must cancel your reservation and make a new one;
  • If you have booked the vehicle of one category at a specific station, you will not be able to take the same category of vehicle at another station. In order to do so, you must cancel the reservation and make a new one.


FAQ

"I cannot book a vehicle within the station"

  • Make sure there is an active and working internet connection on your smartphone;
  • In the case of an electric vehicle, ensure that the chosen vehicle has a sufficient remaining battery charge (at least 2 LEDs lit);

Or contact VAIMOO support directly from the app:

  1. From the side menu click on 'Report';
  2. Click on 'Vehicle';
  3. Select the item corresponding to the correct problem;
  4. Enter the required information in the form that appears;
  5. Send the report by clicking on 'Send';
  6. Your report will be taken over by a VAIMOO Support Worker who will get back to you as soon as possible.

  

"I cannot start a rental of a booked vehicle".

  • Make sure that there is an active and working internet connection on your smartphone;
  • Make sure you have set up a valid payment method

Or contact VAIMOO support directly from the app:

  1. From the side menu click on "Report";
  2. Click on 'Service';
  3. Select the item corresponding to the correct problem;
  4. Enter the required information in the form that appears;
  5. Send the report by clicking on 'Send';
  6. Your report will be taken over by a VAIMOO Support Worker who will get back to you as soon as possible.