You have the option to lock the bike without ending the ride outside VAIMOO stations but still staying within the service area, using the "Pause" function. This function does not affect the cost of the ride.


To pause a rental in progress:


  • During a rental, within the App, tap the "Pause" icon;
  • In the case of an electric bike, all LEDs on the vehicle will flash yellow to indicate that you can lock the lock, while in the case of a traditional bike, you can lock the lock after sending the command;
  • Do not lock the phone and also follow the instructions shown in the App to start the rental break;
  • Lower the toggle on the lock and you will hear an audible sound confirming that the lock has been successfully closed;

To resume paused rental of a VAIMOO vehicle:

  • Tap within the App, the "Resume" icon;
  • Do not lock your phone to ensure that the lock opens properly. Also follow the instructions displayed in the App to resume the rental;
  • Wait for the lock to unlock automatically.
  • The App shows you that you have correctly unlocked the vehicle and you will see the map with the current rental duration.


FAQ:


"I can't pause a rental".

  • Make sure there is an active and working internet connection on your smartphone
  • Make sure you are in one of the areas where you can drive

Or contact VAIMOO support directly from the app:

  1. From the side menu click on "Report";
  2. Click on "Vehicle."
  3. Select the item corresponding to the correct issue;
  4. Enter the requested information in the displayed tab;
  5. Submit the report by pressing "Submit."
  6. The report will be taken care of by a VAIMOO Support Operator who will get back to you as soon as possible.


"I can't resume a rental after pausing the vehicle."

  • Make sure there is an active and working internet connection on your smartphone
  • Make sure you are in one of the areas where you can drive

Or contact VAIMOO support directly from the application:

  1. From the side menu click on "Reports";
  2. Click on "Vehicle."
  3. Select the item corresponding to the correct issue;
  4. Enter the required information in the displayed tab;
  5. Submit the report by pressing "Submit."
  6. The report will be taken care of by a VAIMOO Support Operator who will get back to you as soon as possible.