To start the rental and unlock a VAIMOO vehicle, follow the steps below:

You must have a VAIMOO account to use the service. After logging into the App:


  • From the map you can locate the nearest VAIMOO station;

            Please note: you can only rent VAIMOO vehicles at stations within a 5-minute walking distance.

            When you have arrived at the station, to start renting a VAIMOO vehicle:

  • You can tap on the station icon and you will see information regarding the vehicles contained in that station;
  • Within a station you will be able to find two different categories of VAIMOO vehicles: electric bicycle, traditional bicycle.
  • Select the vehicle you prefer or scan the QR code on the vehicle itself and tap on the "Start Ride" button in order to unlock the VAIMOO vehicle of your choice.
  • At the station wait for the lock to unlock automatically. Also follow the instructions shown in the App to verify that the lock has been unlocked correctly. Do not lock the phone to ensure that the procedure is successful.
  • The App shows you that you have successfully unlocked the vehicle and you will see the map with the current rental duration.


FAQ:


"I am near a station but cannot select the vehicle I want to use."

  • Make sure you have an active and working Internet connection;
  • Wait a few seconds to allow the system to communicate;
  • Select the station again and choose another vehicle.

Or contact VAIMOO support directly from the application:

  1. From the side menu click on "Report";
  2. Click on "Vehicle."
  3. Select the item corresponding to the correct issue;
  4. Enter the requested information in the displayed tab;
  5. Submit the report by pressing "Submit.";
  6. The report will be taken care of by a VAIMOO Support Operator who will get back to you as soon as possible.


"I was charged the vehicle unlocking fee even though I was unable to unlock the vehicle."

You can request a refund by opening a report to VAIMOO support via the "Report" section:

  1. From the side menu, tap on "Report."
  2. Click on "Service."
  3. Select the item corresponding to the correct issue;
  4. Enter the requested information in the tab displayed;
  5. Submit the report by pressing "Submit."
  6. The report will be taken care of by a VAIMOO Support Worker who will get back to you as soon as possible.


"I can't unlock a vehicle inside a station."

  • Make sure the lock lever is up, so the wheel spokes are free to turn
  • Make sure the application indicates that the rental has started

Or contact VAIMOO support directly from the App:

  1. From the side menu click on "Report."
  2. Click on "Vehicle."
  3. Select the item corresponding to the correct issue;
  4. Enter the requested information in the displayed tab;
  5. Submit the report by pressing "Submit"

The report will be taken care of by a VAIMOO Support Operator who will get back to you as soon as possible.


"I am near a station but I do not see a vehicle within the App."

  • Make sure you have an active and working internet connection;
  • Check the number of LEDs lit: If only one LED is present, the vehicle's remaining charge is too low and a ride cannot be started;
  • Select the station again and choose another vehicle.

Or contact VAIMOO support directly from the application:

  1. From the side menu click on "Report";
  2. Click on "Vehicle."
  3. Select the item corresponding to the correct issue;
  4. Enter the requested information in the tab displayed;
  5. Your report will be taken care of by a VAIMOO Support Operator who will get back to you as soon as possible.