The most efficient way to contact VAIMOO customer support is via the App. Simply follow the instructions below:

VAIMOO Bike Sharing App

  • Click on "REPORT A PROBLEM" from the side menu;
  • Select a problem from the categories;
  • Complete the form that appears;
  • Click "SUBMIT"

Once we receive your ticket, we will get back to you as soon as possible.

You can also contact our operators by phone on +39 080 9268201 during the following hours:

  • from Monday to Sunday: from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.

Alternatively, you can also contact us by e-mail at